Frequently Asked Questions
📦 Orders
Who can order from Gudis Market?
Who can order from Gudis Market?
The store is exclusively for corporate customers (B2B) . Registration and validation are required to access prices and place orders.
What is the minimum order value?
What is the minimum order value?
We have no minimum order.
Is there a quantity limit for ordering?
Is there a quantity limit for ordering?
There is no maximum quantity limit, but some products have minimum quantities per box or package. This is indicated on each product page listed in our store.
Can I repeat a previous order?
Can I repeat a previous order?
The "repeat order" feature isn't available yet, but we're working on it. In the meantime, you can contact support to expedite this process.
Can I place an order via WhatsApp?
Can I place an order via WhatsApp?
Unfortunately not, the goal will always be to place the order through our online store to avoid mistakes or delays in the order.
🚚 Transportation and Deliveries
What is the delivery time?
What is the delivery time?
- Mainland Portugal : 24 to 48 business hours
- Islands : 4 to 6 business days
- Spain : 48 to 72 hours
- Other EU countries : 4 to 6 working days
What is the shipping cost?
What is the shipping cost?
Shipping is free within mainland Portugal for orders over €400.
For smaller amounts or other destinations, the amount will be informed after order confirmation.
Can I schedule a specific delivery day?
Can I schedule a specific delivery day?
Yes. Please contact us after placing your order and indicate your preferred date.
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🛍️ Store Operation
How can I see the prices?
How can I see the prices?
Prices are only visible after registration is approved by the Gudis team.
How do I know if a product is in stock?
How do I know if a product is in stock?
Each product indicates the available quantity. If an item is unavailable, it will be marked or hidden.
Are the products VAT included?
Are the products VAT included?
You can see the price with or without VAT, and margins are calculated automatically. Each product displays the corresponding VAT (6% or 23%).
Outside of Portugal, VAT will not be included in the invoice nor should it be visible on the website.
Is there a recommended retail price (RRP)?
Is there a recommended retail price (RRP)?
Yes, many products include a recommended MSRP inclusive of VAT in the catalog.
Can I order products by the box or by the unit?
Can I order products by the box or by the unit?
It depends on the product. If the product is sold by the box, it will be indicated with the number of units per box in the product title.
💳 Payments
What payment methods are available?
What payment methods are available?
- ATM
- Credit/debit card
- PayPal
- Apple Pay / Google Pay
- Shop Pay
- Bank transfer
